SHIPPING & FREIGHT INFORMATION

 At Wick & Flame, every candle is hand-poured to order and requires up to 2 days to cure and set before shipping. Once ready, your order will be carefully packaged and dispatched through trusted carriers.

 We’ve partnered with shipping providers to negotiate competitive rates that balance volume, cost, speed and reliability. While shipping costs are not automatically calculated at checkout, the table below reflects the best available pricing for your order size and delivery speed.

 Save more with combined shipping! When you purchase multiple candles, we’ll carefully pack them together so you pay less per item on freight.

 Please note:

• Free pick-up is only available to personal contacts.

• Buy more, ship smarter—combined shipping saves you money

• Tracking details are provided as soon as your order ships.

• We take great care to ensure your candles arrive safely and on time.

• For a smooth delivery, be sure to select the shipping option that corresponds with your order’s candle

  sizes & quantities. This prevents underpayment of shipping fees and avoids processing delays!

 Thank you for supporting our small business—we can’t wait for you to enjoy your candles!

Track your USPS parcel here.

​EXCHANGES

 All custom orders are final and cannot be returned or exchanged.

PRODUCT DAMAGE

 In the event the product(s) were damaged during shipping, please email us as soon as possible and within 7 days of delivery to wickflamecandles@gmail.com .  We will ship replacement product(s) within 5 business days, after receiving an email with photographic evidence of the damaged product(s) and shipping box. Replacement products will be exactly match your original order  -  no change in fragrance, jar size or wick allowed.

 SALES TAX

 We will collect and remit Sales & Use Tax for States as required by law. We do not impose Sales Tax on order shipped to States that we do not have a Nexus.

PRIVACY & CONSENT

 When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

​As part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.  You imply that you consent to our collecting of your information for that specific reason only. During the checkout process, your payment method is verified to complete the transaction, but Wick & Flame will never store your payment information.

When you subscribe to our mailing list, you grant Wick & Flame permission to send you emails about our store, new products and promotions.

If you change your mind after you opt-in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at anytime by contacting us at wickflamecandles@gmail.com

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

By using this site, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy & consent policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

​If you have questions or concerns, please don’t hesitate to contact us at wickflamecandles@gmail.com